UniFi for Hotels & Hospitality
First-class guest WiFi experiences and reliable operational infrastructure.
Typical Challenges
What businesses in this industry deal with.
Guest WiFi with Added Value
Guests expect fast, stable WiFi in every room, the lobby and outdoor areas.
Separating Guest & Operations
PMS, POS and booking systems must be strictly isolated from the guest network.
Large Buildings
Multi-storey hotels require careful AP placement for seamless coverage.
Our UniFi Solution
- UniFi Hotspot Manager with voucher system and custom branding
- Separate SSIDs for guests, staff and IoT devices
- In-wall APs for discreet room installation with optimal signal quality
- PMS integration via dedicated VLAN structure
- Bandwidth management per user and SSID
- UniFi Access for guest and staff entry – rooms, spa and operational areas
- UniFi Talk as on-premise phone system for reception and internal communication
Recommended Solutions
UniFi Network
Hotel-wide WiFi coverage with captive portal and voucher system.
UniFi Access Points
Discreet in-wall APs for professional room installations.
UniFi Protect
Video surveillance for lobby, car park and outdoor facilities.
Typical Setup
| Product | Quantity | Purpose |
|---|---|---|
| UniFi Dream Machine Pro Max | 1 | Central gateway with NVR functionality |
| UniFi Switch Pro 24 PoE | 2 | PoE power for all APs across 4 floors |
| UniFi U6 In-Wall | 34 | Discreet per-room WiFi coverage and common areas |
| UniFi G5 Bullet | 4 | Outdoor surveillance for entrance, car park and rear entrance |
| UniFi Access Reader G2 | 2 | Access control for staff and storage areas |
| UniFi PoE+ Switch Flex Mini | 4 | Additional ports at reception and back office |
Typical Project
Boutique Hotel with 32 Rooms in Lucerne
Situation
A boutique hotel with 32 rooms across 4 floors in Lucerne's old town had constant complaints about poor WiFi. The existing setup with 3 consumer routers could not satisfy guests. Additionally, there was no clean separation between guest WiFi and the booking system.
Solution
Digital Runners equipped the hotel with a UniFi Dream Machine Pro Max, two Switch Pro 24 PoE units and 34 U6 In-Wall access points -- one per room plus one each in the lobby and restaurant. A voucher system was set up for guest WiFi, and the PMS received its own VLAN. Four G5 Bullet cameras monitor the entrance, car park and rear entrance.
Result
Guest satisfaction with WiFi rose from 2.8 to 4.7 stars (Booking.com). Every room now has stable, fast WiFi. The PMS is completely isolated, and reception manages vouchers with a single click. Total investment: approximately CHF 18,000.
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Frequently Asked Questions
How does a voucher system for guest WiFi work in a hotel?
Can guests access the internal hotel network?
How is WiFi ensured in every room?
What does a complete WiFi upgrade cost for a hotel with 30 rooms?
Can the guest WiFi portal be customised with hotel branding?
Ready for your UniFi solution?
Contact us for a no-obligation consultation. We will find the optimal solution for your industry.
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